!!-----------, there is no word to describe the high quality, over the top superb customer service this dealership gives out. Not only did they work with me over 700 miles away, but the follow up and understanding of my needs was not a "sale" but a partnership. Thank you very much!!!
Needed my throttle body on my Ford Edge replaced. Thought it would take awhile, but they were able to fix and clean my car the same day! Jim was very helpful and appreciated the quick service. Will definitely be back for any future repairs.
If you are trying to purchase under any of the Ford employee plans beware! My normal salesman is not there now (I have purchased 3 vehicles from this dealer prior) and felt I was treated fairly until they had another buyer who was interested in the same truck come in. I was dealing with the sales manager as well (Repeat customer and going for a top of the line truck $$$$) and they intentionally put me off on signing and driving due to their ability to make more money off a regular buyer. I wouldn't have a problem with this if they were honest about it because they are running a business but they jerked me around and I went in to sign and drive and the truck was sold after promising me the truck would be there the next morning waiting for me. They made a very fearless attempt that appeared more for show was made but told me it was going to take a little while and they would call me......Didn't happen, called Lance the General sales manager to ask what happened and never received a call back but left a message to call me..... so I went down the road to another dealer Five Star Ford in Stone Mountain and they found me the truck I wanted, went out of state to get it and never had an issue with me using a Plan to purchase. Ironically I was taking delivery of my new truck when Lance decided to call me back (It was the last day of the month) and must have needed another sale for the month and I told him I was about to drive away in my new truck. Regardless I have a new dealership that went the extra mile, gave me top dollar on my trade and made sure I was happy with the truck. My salesman (Mike B. In internet sales) actually has checked in with me multiple times to ensure I was completely satisfied even after the survey was completed) which is rare because they usually call to tell you they you to give them all high marks, buy a new car and don't complete the survey immediately and you will see what I mean. Well done Five Star Ford! I have to say I wasn't swarmed by sales people when I visited Five Star so I could actually shop to see what all they have on the lot. I always have to look at the mustangs every time because I buy as many of them as I do trucks. I only buy Fords and it's due to loyalty to the company my father retired from and top quality trucks so it's not the product, rather straight forward dealers that matter most. Treat a customer fair, honest, and remember consumers have options and you will get repeat business and it cost you zero dollars in marketing and a repeat customer base for years because our children will usually keep doing business with you as well.
On the Brighter side all my neighbors are laughing at them. They told me to go to Conyers. Apparently Loganville Ford is known for this. They all told me I wish I knew you were going there we could have saved you to trouble.
It was an excellent buying experience. Ken Yeager made it fun and hassle free . John South explained all the particulars of my new Mustang and I felt very well cared for on this purchase. I would recommend this dealership for good, honest treatment from genuine people who care. They have my vote.
Took my Mercury Grand Marquis in to fix heater door not opening to let the heat out. They told me they could not do the work because it was to labor intensive & they couldn’t make enough money on it. They had my car for 3 full days and no one called me to go over it. I had to call them.
Loganville Ford is a US Car Dealer based in Loganville, Georgia. Loganville Ford is located at 3460 US-78, Loganville, GA 30052, USA.
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